Customer Satisfaction & Indian Banking System
"The success of the economic reforms is therefore all to see and the driving force of these reforms is the banking sector".
Former Union Finance Minister P. Chidambaram strongly believes that the country's banking sector has been one of the driving forces in the process of economic reforms.
Banking system occupies an important place a nation's economy. A banking institution is indispensable in a modern society. In plays a pivotal role in the economic development of a country.
Thus, economic development of a country depends upon success of banking industry and success of banking Industry is determined to a large extent by now well then needs of its customers have been understood and satisfied.
Public Sector Banks dominate commercial banking
State Bank of
(ii) Nationalized banks(iii) Regional Rural Banks
It July 1969, 14 banks with a deposit base of Rs. 50 crores or more were nationalized. Again in 1980. Six more private banks were nationalized, bringing up the number to twenty. These banks were:
2. Punjab National Bank.
4. Canara Bank
Central Bank of
6. Indian Bank.
7. Indian Overseas Bank
8. Syndicate Bank.
9. UCO Bank.
10. Allahabad Bank.
United Bank of
12. Oriental Bank of Commerrce
13. Corporation Bank.
14. Vijaya Bank.
15. Dena Bank.
17. Andhra Bank
New Bank of
Indian Banking System
Something about customer
Concept of satisfaction
Different types of Banker-Customer Relationships
2) Review of Literature
3) Research Methodology
4) Data Analysis & Interpretation
5) Conclusions & Suggestions
Project Description :
Title : Project Report on Customer Satisfaction- A Comparative Study between private & Nationalised Banks
Category : Project Report for MBA
Pages : 73
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