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Project Report on Employee Satisfaction

Employee Satisfaction Survey – As a Retention tool and a Hygiene factor

What is employee engagement exactly? Alpha Measure defines employee engagement as the level of commitment and involvement an employee has towards their organization and its values. The primary behaviors of engaged employees are speaking positively about the organization to coworkers, potential employees and customers, having a strong desire to be a member of the organization, and exerting extra effort to contribute to the organization’s success. Many smart organizations work to develop and nurture engagement. It is important to note, the employee engagement process does require a two-way relationship between employer and employee.

Why is Employee engagement so important?

An organization’s capacity to manage employee engagement is closely related to its ability to achieve high performance levels and superior business results. Engaged employees will stay with the company, be an advocate of the company and its products and services, and contribute to bottom line business success. Engaged employees also normally perform better and are more motivated. There is a significant link between employee engagement and profitability. Employee engagement is critical to any organization that seeks not only to retain valued employees, but also increase its level of performance.

Need for an ESS

There are two questions to ask yourself.

  1. Do you have employees?
  2. Do you know how they feel about their jobs and their work environments?

The need to survey is greater when one or more of the following factors are present.

  1. Rapidly growing organization

  2. High or growing turnover rate

  3. Excessive rumors

  4. Planned or recent organizational changes, including change of leadership.

  5. Highly competitive industry

  6. Contemplated changes in pay and benefits

Organizational Environment where an ESS is used as a Tool

As a retention tool

When then environment is not conducive the ESS is used as a retention tool to take corrective actions.

A standard employee retention surveys cover nearly every facet of employee retention, including:

Overall satisfaction

Standard employee retention surveys are comprehensively designed to identify and isolate key independent and dependent variables.

Independent Variables Dependent Variables
Supervisor relations Overall satisfaction
Pay & benefits Likelihood to recommend
Work environment Likelihood to stay
Corporate communications Employee loyalty

Research shows that employee attitudes are a better predictor of future employee behavior than past behavior. Employee retention surveys are specifically designed to accurately measure attitudes that affect real business metrics, like employee retention rates and turnover.

Employee retention survey results data is useless without insightful analysis.

Employee Satisfaction Survey – Pros and corns of different environment driven satisfaction survey:

In conducive environment In Retention scenario
More impact Lesser impact
Innovative ideas More grievances
Employee motivation is high Low employee motivation
Reactive Proactive
Employee loyalty Employee retention
Talent enhancement Talent retention
Motivated managers De-motivated employees
Good working environment Poor working environment
Communication channels are open Communication is informal and in form of rumors
Overall satisfied employee Irritate employee

Process of the survey

Step 1

Selling the Survey to Management

It is common to understand the need for an ESS. But what is critical here to convince the need of ESS to the key managers who are going to be decision makers. The need for an ESS should ideally be a demand by the line managers. Very rarely this ideal situation arises and many times it is a task of the ESS team to build the idea.

So to use the right channel to communicate your ESS module should be a path such like where you interest the managers first and then speak through an open medium to the employees. Employees appreciate being asked for their opinions, and appreciate it all the more when survey results are acted upon. When changes are made that make employees feel better about coming to work, several benefits, aside from decreased turnover, can result. These include:

Higher quality products and services, due to a more competent, energized workforce and improved processes 

More satisfied customers, due to the higher quality products, services, and service levels provided by the energized workforce.

Step 2

Designing a ESS


Step 3

Step 4

Step 5

Marketing of Employee Satisfaction Survey to the employees

To market the ESS we need to:   

Step 6

Employee Satisfaction Survey Results

It is astounding how much "data" can be created by a survey. Each scale question has multiple possible answers, each of which must be reported along with each item's average score; there are results for various subgroups, and there is statistical analysis. The data must first be packaged into information (via proper presentation of tables, graphs, and statistical analysis). Then, it must be properly interpreted. Different analysts may take different approaches. Here is one approach.

They need improvement, and their improvement will strongly leverage the bottom line - overall satisfaction.

Step 7

Sharing the Results of an Employee Satisfaction Survey

It is critical to share results in a timely manner for at least two reasons:

The Basic Principles of Sharing Employee Satisfaction Survey Results


Project Description :
Title : Project Report on Employees Satisfaction, Project on Employees Engagement Survey : Retention tool - 65 Pages

This project is our paid category, its cost is Rs. 2499/- only without Synopsis and Rs. 2999/- only with synopsis. If you need this project, mail us at this id : or Call me at +91-8398957646.

We will send you a hardcopy with hard binding and a softcopy in CD from courier.


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