Customer Satisfaction- A Comparative Study between private
& Nationalised Banks
Customer Satisfaction & Indian
"The success of the economic
reforms is therefore all to see and the driving force of these reforms is
the banking sector".
P. Chidam Baram
Minister P. Chidambaram strongly believes that the country's banking
sector has been one of the driving forces in the process of
Banking system occupies an
important place a nation's economy. A banking institution is indispensable
in a modern society. In plays a pivotal role in the economic development of
Thus, economic development of a
country depends upon success of banking industry and success of banking
Industry is determined to a large extent by now well then needs of its
customers have been understood and satisfied.
PUBLIC SECTOR BANKS
Public Sector Banks dominate commercial banking
can be further classified into:
State Bank of
(iii) Regional Rural
It July 1969, 14 banks with a deposit
base of Rs. 50 crores or more were nationalized. Again in 1980. Six more private
banks were nationalized, bringing up the number to twenty. These banks were:
Bank of Baroda.
Punjab National Bank.
Central Bank of
Indian Overseas Bank
United Bank of
Oriental Bank of Commerrce
Punjab & Sind
New Bank of
Indian Banking System
Something about customer
Concept of satisfaction
Different types of
Review of Literature
Data Analysis & Interpretation
Conclusions & Suggestions
Project Description :
Customer Satisfaction- A Comparative Study between private & Nationalised
Category : Project Report for MBA
Pages : 73
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