This is Total Quality Management Project Report. Human resource is the most important factor for any organization and success of any Organization is depending upon its resource .If human resource of organization is not happy with the organization. It will adversely affect the organization.
The higher degree of commitment toward work will improve productivity and will decrease rejection cause due to human factor.
So to make the people happy is the responsibility of the organization. So this study is helpful to measure the level of commitment toward work and to know the factor affecting the commitment level .
It means all the people of the organization are committed to product quality by doing right things right, first time, every time by employing organization resource to provide value to customer.
It is the process designed to focus external/internal customer expectation preventing problems building ,commitment to quality in the workforce and promoting to open decision making.
Every one associated with the company is involved in continuous improvement, in all functional area, at all level.
Customer express and implied requirement is met fully.
Executive are fully committed
Decision in a planned way.
To maintain existing lever of quality.
To improve existing lever of quality.
Effective utilization of resource.
OPERATIONALIZATION OF THE CONCEPT:-
I have studied on impact of employee’s commitment toward. I have explained earlier.
In the company, they already have implemented TQM so through this study, I measured the degree of implementation in the organization and what are the factor that are affected the commitment lever and to check how much they are satisfaction with the TQM implement.
For this purpose, I have made the questionnaire which consisting of multiple-choice questions. I have collected the data from them and after that I have tabulated them and interpreted them and give the recommendation.
The main emphasis will be on to find out quality employee’s commitment toward their work as a result total quality implementation.
Many people have work on this topic. They sum up various finding. They found that apply TQM has directly increased their morale; increase the satisfaction lever and commitment toward their work. These are the finding of various researchers.
Several articles have been published in different journals , magazines and newspaper such as HARVARD BUSINESS REVIEW,THE ECONOMIC TIMES,VIKALPA etc.
But the effect of TQM on employees commitment in the company has so far not undertaken. This project has been done first time in the company.
LIMITATION
OBJECTIVES OF THE STUDY:-
The objectives of this study are:
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