PROJECT REPORT ON TOTAL QUALITY MANAGEMENT
CONCEPTUALIZATION
This is Total Quality Management Project Report. Human resource is the most important factor for any organization and success of any Organization is depending upon its resource .If human resource of
organization is not happy with the organization. It will adversely affect
the organization.
The higher degree of commitment toward work will improve productivity and
will decrease rejection cause due to human factor.
So to make the people happy is the responsibility of the organization. So
this study is helpful to measure the level of commitment toward work and to
know the factor affecting the commitment level .
QUALITY:-
1.
Quality means fit ness for use.
2. Quality means productivity, competitive cost, and timely delivery,
total customer satisfaction.
3. Quality means conformance to specification and standard.
4. Conformance to requirements.
5. Quality is what the customer says
6.
Quality means getting every one to do what they have agreed to do and to do
it right the first time and
every time.
TOTAL QUALITY
:-
It means all the people of the organization are committed to product quality
by doing right things right, first time, every time by employing
organization resource to provide value to customer.
TOTAL
QUALITY MANAGEMENT:
-
It is the process designed to focus external/internal customer expectation
preventing problems building ,commitment to quality in the workforce
and promoting to open decision
making.
TOTAL:
Every one associated with the company is involved in continuous improvement,
in all functional area, at all level.
QUALITY:
Customer express and implied requirement is met fully.
MANAGEMENT:
Executive are fully committed
Decision in a planned way.
To maintain existing lever of quality.
To improve existing lever of quality.
Effective
utilization of resource.
PRINCIPLES OF TQM:-
1.Delight
the customer
2. Management by fact
3. People based management
4. Continuous improvement
5. Strong leadership
6. Quality system measure& record
7. Team work, Team accountable, correct problem
8. People oriented technology, speed.
FOUR C’S OF TQM
1. Commitment
2. Comptence
3. Communication
4. Continuous improvement
FACTOR AFFECTED THE
COMMITMENT OF THE EMPLOYEES:-
General worker attitude toward the company.
General worker attitude toward the supervisor.
Lever of satisfaction toward job standard.
The lever of consideration the supervisor shows to his subordination.
The workload & work pressure level.
The treatment of individual by the management
The lever of worker’s satisfaction with the salaries
The level of worker pride in the company and its activity
Worker reaction to the formal communication network in the organization.
Intrinsic job satisfaction level of the worker.
Worker attitude toward the fellow worker.
OPERATIONALISATION OF THE
CONCEPT:-
I have studied on impact of employee’s commitment toward. I have explained
earlier.
In the company, they already have implemented TQM so through this study, I
measured the degree of implementation in the organization and what are the
factor that are affected the commitment lever and to check how
much they are satisfaction with the TQM implement.
For this purpose, I have made the questionnaire which consisting of
multiple-choice questions. I have collected the data from them and after
that I have tabulated them and interpreted them and give the recommendation.
Focus
of the problem:
The main emphasis will be on to find out quality employee’s commitment
toward their work as a result total quality implementation.
Review of Existing
literature:
Many people have work on this topic. They sum up various finding. They found
that apply TQM has directly increased their morale; increase the
satisfaction
lever and commitment toward their work. These are the finding of various
researchers.
Several articles have been published in different journals , magazines and
newspaper such as HARVARD BUSINESS REVIEW,THE ECONOMIC TIMES,VIKALPA etc.
But the effect of TQM on employees commitment in the company has so
far not undertaken. This project has been done first time in the
company.
LIMITATION
~Employees of the organization may hide the fact.
~The management did not agree to disclose all the confidential data.
~Number of respondents are very less, so clear conclusion can’t be drawn.
OBJECTIVE OF THE STUDY:-
The objectives of this
study are:
1.To find the degree of TQM implemented in the
organization.
2.To study
the level of commitment of employees toward their work.
3. To find out factor
influencing the commitment.
RESEARCH METHODOLOGY
Research methodology is a way to solve the research problem in a systematic
manner. It may understand as a science of studying how the research is done
significantly. The methodology may differ from problem to problem, yet the
basic approach towards the research remains the same. The sequence or steps
followed have been explained as under:
UNIVERSE AND SURVAY
POPULATION
The
universe is the employee working at mill. I have selected 100 employee 40
FROM THE STAFF,60 FROM THE WORKER for the survey.
RESEARCH DESIGN
This research is of EXPLORATARY RESEARCH DESIGN .I have used the
questionnaire method for collecting the data.
ANALYSIS PATTERN
Data collection:
This data is primary
data, which I have been collected with the help of questionnaire. I have
prepared a questionnaire on the basis of the factors responsible for
employee’s commitment in the organization.
MACRO ANALYSIS (Inferences &Interpretation)
The detailed analyses of the results are explained
below:
MOST OF EMPLOYEES FEELS THAT:
Most of the staff member and worker feel that
organization is quality conscious toward the employees. This also increases
their commitment toward the work and toward the organization.
Some of the employee’s feel that thy have proper
information about the policies, practices followed in the organization. But
some of employees feel that there is no proper communication.
Most of the facts related with the organization are
hided by the management from the employees.
Most of the employees feel that they don’t get
rewarded for their good performance.
Most of the staffs member feel that their performance
is properly measured in the organization.
RECCOMENDATIONS
The suggestions I have
given for the betterment are explained below:
ü
It is very important to provide the opportunity to the
employees of the organization to express their ideas or whatever they want
to express.
ü
Management should clear their vision mission and goals towards
the employees in the organization.
ü
Management should involve the workers representatives in
managerial activities so that the transparency could be maintained and
through this they can win the confidence of the employees.
ü
Management should give due importance to mental relaxation
&social cultural development of an employees who strives hard for the
company.
ü
Reward or Praise/appreciation works as magic for an individual
and motivates them for work.
ü
Role clarity of each position should be defined and based on
that individuals can plan their work accordingly.
ü
Self-potential system should be encouraged.
ü
There are regular review and comparison of current &
past performance to detect gradual deterioration in the strategy.
ü
Proper cooperation should be necessary in the company.
NOTE: THIS QUESTIONNAIRE IS PURELY FOR
ACADEMIC PURPOSES.
ALL THE INFORMATION PROVIDED WOULD BE KEPT
CONFIDENTIAL.
Do you think the organization is quality
conscious toward employees?
YES
NO
Does the organization have the certification
of ISO 9000?
YES
NO
Is the organization providing quality
assurance system & operation?
YES
NO
Does the organization have quality circle?
YES
NO
How many people are involved in quality
circle?
Below 10 above
10 above 15 can’t say
How frequently the organizations have the
meeting of quality circle?
Weekly
biweekly monthly
yearly
Do you about the agenda of information or
any other information?
YES
NO
Are the organization is going for the
quality audit?
YES
NO
can’t say
Does your organization have quality
information system?
YES
NO
can’t say
Are the information system is regularly
updated?
YES
NO
can’t say
Do you think the organization used bench
marking, if any, please tell me the name of the benchmark organization?
YES
NO
can’t say
If yes, then
Org. Area
a.
b.
Does the organization is going for the brain
storming session?
YES
NO
don’tknow
Are you practicing the 5’s Japanese
philosophy ?
YES
NO
Does the organization have the certification
of ISO 14000 or any other, if any please mention?
YES
NO
don’tknow
Are you practicing the six sigma for the
error control?
YES
NO
don’tknow
A formal career planning process exist in
the organization
Strongly Agree
Strongly disagree
Don’t know Agree
Disagree
There is a shared vision of where your
business is growing?
Strongly Agree
Strongly disagree
Don’t know Agree
Disagree
Employees are kept updated with changes in
job skills & job designs?
Strongly Agree
Strongly disagree
Don’t know Agree
Disagree
Formal or informal method is followed for
employees feedback and acting on that feedback?
Strongly Agree
Strongly disagree
Don’t know Agree
Disagree
Does the organization provide right
environment to apply your knowledge from new programs to the job?
Very much
Some whatLittle
Not at all
Do you feel that the organization is a good
place to work?
Yes
No
Sometimes
Do you feel comfortable with rules and
policy of the organization?
Yes
No
Sometimes
What types of relations are you having with
your superior, peers and subordinates?
Good
Average
Poor
If bad
then why it is so?
Ø
They are not cooperating.
Ø
Their behavior is not good
Ø
There is no proper
communication.
Ø
All above
Do you feel that you can get ahead in the
org. if you make an effort?
Yes
No
Sometimes
Do you get any reward on your good
performance?
Yes
No
Sometimes
Do you find that your performance is
properly measured in the organization?
Yes
No
Sometimes
Do you find that your job makes the best use
of your abilities?
Yes
No
Some Times
Thank you for your kind co-operation.
