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Project Report on Total Quality Management [TQM]
OBJECTIVE WISE ANALYSIS

(Micro Analysis)

The analysis according to the objectives are explained below:

 

ß        Do you think that this organization is QUALITY conscious toward employees?

A.   Yes

B.    No

 

Staff %

Workers %

A

87

65

B

13

25

 

This shows that about 87% staff and 65% worker agreed that organization is quality conscious toward employees.

 

Does the organization have the certification of ISO 9000?

A.   Yes

B.    No

 

Staff %

Worker %

A.

100

67

B.

0

33

 

This shows that 100% staff  and 70% worker said that the organization have the certification of ISO 9000.

 

Is the organization provide quality assurance  system& operation

A.   Yes

B.    No

 

Staff %

Worker %

A.

80

58

B.

20

42

 

This shows that 80% staff& app.65% worker think that organization providing quality assurance system &operation.

 

Does the organization have the quality circle?

A.   Yes

B.     No

 

Staff %

Worker %

A.

87

46

B.

13

54

 

It shows that app.90% staff & 46% worker agreed with the statement . 54% workers said they donít know about this.

 

How many people are involved in the quality circle?

A.   Below 10                              B.Above 10          

C. Above 15                             D. Canít say

 

 

Staff %

Worker%

A.

22

36

B.

54

28

C.

14

22

D.

10

14

It shows that about 54% staff says there are above 10 member in the quality circle.

How frequently the organization have the meeting of quality circle ?

A. Weekly             B. Biweekly

C. Monthly            D. Yearly

 

Staff %

Worker%

A.

17

35

B.

57

42

C.

26

23

D.

0

0

It shows that app.60 % staff & 42%  worker says organization  have the biweekly meeting of quality circle.

 

Do you know about the agenda of information or any other  information?

A.   Yes

B.    No

 

Staff %

Worker %

A.

60

14

B.

40

86

Above graph shows that 60% staff   say that

they know about the agenda of the information  but 86% worker say they donít know about this.


 

Are the organization s going for the quality audit?

A.   Yes

B.    No

C.   Canít say

 

Staff %

Worker %

A.

85

26

B.

10

24

C

5

50

Above shows that  85% staff &26% worker says that organization is going for quality audit but 50% worker says they donít know about the quality audit.

 

Does the organization s have quality information system?

A.   Yes

B.    No

C.   Canít say

 

Staff %

Worker %

A.

95

15

B.

0

31

C

5

54

Above shows that  95% staff  says that organization have quality information  system &54 % worker says they donít know about this.

 

Are the information system is regularly updated?

A.   Yes

B.    No

C.   Canít say

 

Staff %

Worker %

A.

69

55

B.

11

11

C

20

34

About 70 % staff & 55% worker says that organization regularly updated.

 

Do you think the organization s used benchmarking?

D.   Yes

E.    No

F.    Canít say

 

Staff %

Worker %

A.

30

8

B.

25

0

C

45

92

This shows that 95%staff says that organization have quality information system but 54% worker say they donít  know about this.

Does the organization s is going for brain storming session?

A.   Yes

B.    No

C.   Donít know

 

Staff %

Worker %

A.

70

3

B.

13

0

C

17

97

Above table shows that 70%staff agreed  with the statement.but 97% worker say they donít  know about this.

Are the organization is practicing the 5ís Japanese philosophy?

A.   Yes

B.    No

 

Staff %

Worker %

A.

90

26

B.

10

74

It shows that about the 90% staff and 26% worker says they are practicing this but 74% workers donít know about this.

 

Does the organization has the certification of ISO 14000 ?

A.   Yes

B.    No

C.   Donít know

 

Staff %

Worker %

A.

100

53

B.

0

16

C

0

31

It shows that  all of the respondent of staff & most of the worker category says that organization have ISO 14000.

 

ß         A  formal planning process exist in the organization?

A.   Strongly agree

B.    Strongly disagree

C.   Donít know

D.   Agree

E.    Disagree

 

Staff %

Workers %

A

18

7

B

12

30

C

20

46

D

30

7

E

20

10

It shows that  about 50% of the respondent are agree with the statement but in worker category most of them are either disagree or donít know.
 

 There is a shared vision of where the business is growing?

A.   Strongly agree

B.    Strongly disagree

C.   Donít know

D.   Agree

E.    Disagree

 

Staff %

Workers %

A

22

7

B

5

13

C

25

40

D

45

13

E

3

27

It shows that  about 50% staff of the respondent are agree with the statement but in worker category app.60%  disagree with the statement.

Employees are keep updating with change in the job skill & job design?

A.   Strongly agree

B.    Strongly disagree

C.   Donít know

D.   Agree

E.    Disagree

 

Staff %

Workers %

A

10

3

B

5

15

C

10

13

D

55

45

E

20

24

It shows that  app. 70% respondents are agree with the statement .

Formal& informal method is followed for employees feedback & acting on that feedback?

A.   Strongly agree       B. Strongly disagree  C. Donít know

D.Agree                     E. Disagree

 

 

Staff %

Workers %

A

15

2

B

5

21

C

0

7

D

70

40

E

10

30

Above table shows that app. 80% respondents of the staff and 45% from worker said that there are proper feedback system. are  agree with the statement .

Does the organization provide right environment to apply knowledge from new programs to the job?

A.   Strongly agree  B.Strongly disagree   C. Donít know

D.   Agree   E.  Disagree

 

 

Staff %

Workers %

A

5

5

B

75

28

C

10

13

D

7

46

E

3

8

Above table shows that 75% staff and 50% from worker said that organization provide the right environment to apply knowledge to the job Proper feedback system.  are  agree with the statement .

Do you feel that this organization is a good place to work?

 

A. Yes

B.    No

C.   Canít say

 

Staff %

Workers %

A

80

58

B

5

36

C

15

8

 

It shows that 80% staff&58% worker agreed with the statement.

 

Do you feel comfortable with the rules and policies of the organization?

A.   Yes

B.    No

C.   Some times

 

Staff %

Worker %

A.

55

47

B.

20

40

C.

25

13

It shows that the employees of the staff category are more satisfied with the rules and policies of the organization then employees from the workers category.

ß        What type of relations are you having with your superiors, peers and subordinates?

A.   Good

B.    Average

C.   Poor

 

Staff

Workers

A.

90

34

B.

10

50

C.

0

16

It shows that most of the employees from the staff category are having good relationships with their superiors. But most of the workers are having only satisfactory relationships.

ß        If bad, then why it is so?

A.   They are not co-operating with you

B.    There behavior is not good

C.   There is not proper communication.

D.   All of the above

 

Workers

A.

10

B.

27

C.

18

D.

45

It shows that most of the worker take misbehaviour from their superior.

 

Do you feel that you can get ahead in the organization if you make efforts?

A.   Yes        B. No       C. Sometimes

 

Staff

Workers

A.

45

24

B.

25

72

C.

30

4

This shows that most of the workers feels that they cant get ahead in the organization if they work hard but the attitude of employees of staff is just opposite.

ß        Do you get reward on your good performance?

A.   Yes

B.    No

C.   Sometimes

 

Staff %

Workers %

A.

30

22

B.

65

68

C.

5

10

This shows that most of the staff members or workers have not get reward in the organization on their good performance.

Do you feel that your performance is measured properly in the organization?

A.   Yes

B.    No

C.   Sometimes

 

Staff %

Workers %

A.

45

26

B.

40

67

C.

15

7

Most of the staff members thinks that their performance is properly measured in the organization but the workers feels just opposite of it

 

ß        Do you find that your job makes the best use of your abilities?

 (For Managers)

A.   Yes

B.    No

C.   Sometimes

 

Staff

A.

55

B.

30

C.

15

 It shows that most of the staff members are feels that their job makes the best use of their abilities.










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