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Project Report on "Performance Appraisal System

Project Report on "Performance Appraisal"
Literature review And Concept Formulation


Human Resource (or personnel) management, in the sense of getting things done through people, is an essential part of every manager’s responsibility, but many organizations find it advantageous to establish a specialist division to provide an expert service dedicated to ensuring that the human resource function is performed efficiently.

“People are our most valuable asset” is a cliché, which no member of any senior management team would disagree with. Yet, the reality for many organizations are that their people remain under valued, under trained and under utilized.

Following are the various functions of Human Resource Management that are essential for the effective functioning of the organization:

1.    Recruitment

2.    Selection

3.    Induction

4.    Performance Appraisal

5.    Training & Development


Objectives of the study

To carry out the study of BSNL, we framed the following objectives

1. Identification of the technique of performance appraisal followed in BSNL.

2. Employee attitude towards the present appraisal system.

3. Review of the current appraisal system in order to

    1. Enhance productivity

    2. Attain global standards

4. To provide suggestions & recommendations from the study conducted.





Research Design refers to "framework or plan for a study that guides the collection and analysis of data". A typical research design of a company basically tries to resolve the following issues:

a) Determining Data Collection Design

                b) Determining Data Methods

c) Determining Data Sources

d) Determining Primary Data Collection Methods

e) Developing Questionnaires

f) Determining Sampling Plan

(1) Explorative Research Design:

Explorative studies are undertaken with a view to know more about the problem. These studies help in a proper definition of the problem, and development of specific hypothesis is to be tested later by more conclusive research designs. Its basic purpose is to identify factors underlying a problem and to determine which one of them need to be further researched by using rigorous conclusive research designs.

(2) Conclusive Research Design:

Conclusive Research Studies are more formal in nature and are conducted with a view to eliciting more precise information for purpose of making marketing decisions.

These studies can be either:

a) Descriptive or

b) Experimental   

Thus, it was mix of both the tools of Research Design that is, Explorative as well as Conclusive.


Sample Size = 50 Employees

            Sample Area = Sahara Airlines Ltd, Delhi,

          Dr Gopaldas Building.

Duration = Two (2) Months.


            Data Sources:

(i)               Secondary Data through Internet

(ii) Primary Data through Questionnaire

(iii) Contact Method

(iv) Personal Interaction


1.    Bar graphs

2.    Pie Diagrams

3.    Doughnuts


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