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MBA Project Report on Internet-Banking

A Project Report entitled "Customer Satisfaction regarding Internet-Banking" Submitted to University in Partial Fulfillment of the requirement for the degree of Master of business administration



This is to certify that the project report entitled "Customer Satisfaction regarding Internet-Banking" has been completed by student under my guidance & supervision. It constitutes a part of the course for the completion of his Master's Degree of Business Administration.

In my opinion the dissertation is original in its contents and analysis is of requisite standard expected of an M.B.A. student. I therefore recommend that this dissertation may be sent for evaluation.

Date : __________ Supervisor



The project report on Internet-Banking an empirical approach has become very popular during the recent years. The reason for the growing popularity of the subject is that it primarily concerns with the concept and techniques.

The comments and suggestions from readers are welcome and will be sincerely acknowledge. This project report is divided in 6 Chapters.

The 1st chapter begins with the Introduction of Banking System and what is banking system.

2nd Chapter in this research is about Internet Banking System, need, awareness among peoples, Internet Banking Products, Difference between Internet Banking Versus Traditional Banking, Internet Banking Scenario, Internet Banking in India and Worldwide brief descriptions in this chapter.

3rd chapter is Literature Review with concern of Customer Satisfaction regarding Internet Banking. In this chapter, the previous researches in this area have been described.

4th chapter is about Research Methodology, Objectives of the Research, Sample Techniques, Data Collection Methods are shown.

5th chapter is common size analysis and last chapter is conclusion & suggestions. After that Annexures part is shown like Bibliography, references and questionnaire for consumers of this research have been described.


Objectives of the Project Report on Internet Banking

The main objectives of the study are:

  • To study the awareness level of service class people regarding Internet-Banking.
  • To find out the frequency and the factors that influences the adoption of Internet-Banking services.
  • To measure the satisfaction level of people regarding Internet-Banking.
  • To understand the problems encountered in by people while using Internet-Banking services (ATM, Phone Banking, etc)

Project Description :
Title : Project Report on Customer Satisfaction regarding Internet-Banking - 85 Pages
Description : Project report on Internet-Banking, E-Banking, Online Banking. Its covers information about Uses of Internet Banking, Advantages & Disadvantages of Internet Banking, Internet Banking Types, Tools, Services etc. and Difference between Internet Banking and Traditional Banking System
This project cost is Rs. 2499/- only {without Synopsis} and Rs. 2999/- {with synopsis} only. If you need this project, send a mail at this id : with your name, your email ID and contact nos. etc.
We will send you a hardcopy with hard binding and a softcopy in CD from courier.


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