Most of the respondent are well awared about the credit facilities of different Banks |
Table No. 2
Most of the respondent are availing credit facilities from Banks. |
Table No. 3
Nearly 40% of the Respondents are availing credit facilities from SBI followed by PNB. |
Most of the respondents are availing the credit facilities ranging from 1 to 3 years.
Customers are highly satisfied with their banks.
Table No. 6
The credit facilities of SBI and PNB are well known to every respondent.
SBI and PNB are the most preferred banks in regard of interest rates.
Respondents are very much satisfied with SBI and PNB in respect of collateral security requirement.
Respondents appreciate the attitude of employees of the SBI, PNB and IOB.
Table No. 7 (d)
Respondents appreciate the level of services provided by SBI, PNB and IOB.
Table No. 7 (e)
Customers are happy with the document requirement of SBI and PNB.
Customers are very much satisfied with the renewal process of SBI and tanks to SBI card.
Security requirements are the main obstacle while availing any credit facility.
Customer prefer low interest rates followed by services.
More than half of the respondents prefer SBI followed by PNB.
A good awareness level is exist about SBI cards.
Most of the respondents gets information about SBI card from bank employees.
Questionnaire
Q1. Are you aware of various credit facilities of banks ?
Yes No
Q2. Are you availing credit facility from any bank ?
Yes No
Q3. If yes, from which bank you are availing credit facility ?
Q4. Since when you are availing this facility.
a) More than 3 year b) 2-3 years
c) 1-2 years d) Less than 1 year
Q5. Are you satisfied with your existing bank ?
Yes No
Q6. If no, then why .
..
Q.7 Tick the name of banks whose credit facilities are known to you ?
a) SBI b) PNB c) IOB
d) CANARA e) UCO f) OBC
Q8. Rate the banks on the basis of following parameters :
Factors
Banks |
Interest Rate |
Collatarel Security |
Attitude of Field officer |
Services |
Document required |
Renewal process |
SBI |
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PNB |
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UCO |
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|
|
|
OBC |
|
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CANARA |
|
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|
IOB |
|
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Q9. According to you what is the main obstacle while getting finance under various credit facilities?
a) Security b) Document Requirement
c) Red Tapism d) Guarantee requirement
e) Attitude of bank employees
Q10. According to you arrange the parameters in the descending order of their preference?
a) Interest Rate b) Collateral Security
c) Services d) Attitude of field Officer
e) Document required f) Validity period
Q11. Which banks name comes to your mind first while availing credit facility and why?
..
..
Q12. Have you heard about SBI card?
Yes No
Q13. If yes, from where?
a) Friends b) Bank Employees
c) Advertisement d) Publicity
Q14. Do you want to give any suggestions to banks?
.
.